As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
DELIVERY FOR MICROSOFT PRODUCT KEYS
*Product keys are emailed out within 5 minutes of purchase. Please allow 30 minutes if you haven't received your product key email yet.
We always send 3 emails to ensure you receive your order emails in your inbox. If you don't receive your product keys within 30 minutes of purchase, please email us your name and order number at firstname.lastname@example.org so we can send you your product key right away.
Worldwide Purchase - OK
Refunds - 30 Days
DELIVERY FOR MICROSOFT CLOUD SOLUTION PROVIDER (CSP) SUBSCRIPTIONS (OFFICE 365)
*Subscriptions are emailed out within 30-60 minutes of purchase.
As soon as we receive your order, we will create a login and password for you on the Microsoft website and add the corresponding subscription(s) to your Microsoft Cloud account. You will then receive your login information via email, ready software download directly from Office.com.
Please note that a valid UNITED STATES address is required upon product registration and will only work in the United States.
Refunds - 30 Days
MICROSOFT CSP CANCELLATIONS/REFUNDS
Microsoft CSP Monthly and Yearly subscriptions purchased online at DigitalMaze.com offer a 30 day, 100% money-back guarantee. You may receive a refund by contacting our Customer Service Team within 30 days of purchase. After that 30-day window, we will not provide a refund. We do not prorate refunds or offer partial refunds. Customers shall expect to receive their refund within 3 to 5 Business days.
Ground: 1-2 days processing time. 4 - 10 Business days for delivery
Express Saver: 1-2 days processing time. 2 - 3 Business days for delivery
Standard Overnight: 1-2 days processing time. 1 business day for delivery.
Please keep in mind that the listed times are an estimation and, depending on product availability, it is possible that your product may arrive on a sooner date.
Digital Maze strives to provide its customers with superior assistance in regard to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30-day money-back guarantee.
Within 30 days of delivery, Digital Maze will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us via email at email@example.com.
Digital Maze will pay the return shipping for the incorrect or defective item in the event of a Digital Maze shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Digital Maze will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping.
Anti-Virus – Digital Maze may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled.
Microsoft Cloud/Office 365 – Please see below for details.
Microsoft Permanent License Keys delivered via email – Please see below for details.
MICROSOFT DIGITAL DOWNLOADS - PERMANENT LICENSE AND YEARLY LICENSE
Microsoft Permanent License Keys and Yearly subscriptions purchased online at DigitalMaze.com offer a 30 day, 100% money-back guarantee. You may receive a refund by contacting our Customer Service Team within 30 days of purchase. After that 30-day window, we will not provide a refund. We do not prorate refunds or offer partial refunds. Customers shall expect to receive their refund within 3 to 5 Business days.
MICROSOFT DIGITAL DOWNLOADS - MONTHLY LICENSE
Microsoft Monthly subscriptions purchased online at DigitalMaze.com offer a 7 day, 100% money-back guarantee. You may receive a refund by contacting our Customer Service Team within 7 days of purchase. Customers shall expect to receive their refund within 3 to 5 Business days.
PHYSICAL DELIVERY FOR MICROSOFT LICENSE KEYS & OFFICE 365
Physical shipping of keys such as Installation Disk, Box, Key Card - Non refundable if product key has been used/activated.
Digital Maze will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Digital Maze will refund the purchase price of the product to the original method of payment.